Terms & Conditions


We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so
that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this
contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into
signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.

The following terms and conditions apply to all products/goods/services provided by Cofa to the Client.
1. Acceptance
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client
accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted
these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services
implies that you have read and accepted our terms and conditions.
2. Charges
Charges for services to be provided by Cofa are defined in the project quotation that the Client receives via e-mail.
Quotations are valid for a period of 30 days. Cofa reserves the right to alter or decline to provide a quotation after expiry of
the 30 days. Unless agreed otherwise with the Client, all services or products require an advance payment of a minimum of
(50) percent of the quotation total before the work is supplied to the Client for agreement with the remaining (50) percent of
the quotation total due upon completion of the work, prior to deliver the product to our client. Payment for services is due by
cheque or bank transfer. Cheques or Online Transfer
3. Client Review
Cofa will provide the Client with an opportunity to review the quality on all of our products before and after the roasting
phase. At the completion of our products will be deemed to be accepted and approved unless the Client notifies Cofa
otherwise within three (3) days of the date the materials are made available to the Client.
due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service
charge in the amount of the higher of one and one-half percent (1.5%) or 250 per month of the total amount due. Payments
for custom made products are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is
non-refundable. If a project is canceled or postponed, all monies paid are retained by Cofa Marketing Enterprise and if
applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
5. Additional Expenses
Client agrees to reimburse Cofa for any additional expenses necessary for the completion of the work. Examples would be
purchase of any OEM packaging, custom tuned coffee beans.
6. Termination
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. Email
or telephone requests for termination of services will not be honored until and unless confirmed in writing. The Client
will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
7. Indemnity
All Cofa services may be used for lawful purposes only. You agree to indemnify and hold Cofa harmless from any claims
resulting from your use of our service that damages you or any other party.
8. Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Cofa the rights to publish
and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a
third party. The Client is further responsible for granting Cofa permission and rights for use of the same and agrees to
indemnify and hold harmless Cofa from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright
permissions. A contract for all Cofa’s product and/or placement shall be regarded as a guarantee by the Client to Cofa that
all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
9. Standard Delivery
Delivery shall be made to the address specified by the customer. If the customer provides incorrect, incomplete or inexact
delivery address details, then customer shall be responsible for any costs arising as a result and shall bear the risk of any
delay in delivery resulting.
Cofa aim is to have your items shipped to you as soon as possible. Cofa aims to deliver the products around 1-4 business
days within West Malaysia upon received payment on purchase order, 3-7 business days to East Malaysia and overseas
order will be further advised. However, Cofa is unable to guarantee that all orders will be delivered within the stimulated
time frame as we are using third party courier such as Pgeon, PosLaju, GDex, Lalamove and etc. Cofa has no control over
the operating procedure by the third party courier services. Hence, in the case of delay in product delivery, Cofa will notify
our client via email or mobile message. If we are unable to meet the estimated delivery date, Cofa shall not be liable for any
losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If Client is unavailable to take delivery or
collection, any loss track of parcel or losses will not be the responsible of Cofa.
11.Return Policy
If Clients purchase were damage during shipment or wrong item received, the purchase can be return back to us for a
replacement within 7 days. Ware and tear of all purchase is not acceptable for return and exchange. All damage items must
be returned together with original receipt.
12. General
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature
below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment
online is an acceptance of our terms and conditions.
13. Governing Law
This Agreement shall be governed by Law.
14. Liability
Cofa hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the
production of the product;
Loss or damage to clients’ product, supplied for the client. Immaterial whether the loss or damage results from negligence
or otherwise.
The entire liability of Cofa to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not
arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the
breach has arisen.

15. Severability
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the
remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such
invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision,
which comes closest to the intention of the parties underlying the invalid.

FREE SHIPPING with purchase above (i) RM80 for West Malaysia (ii) RM120 for East Malaysia (iii) RM250 for Singapore